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Prices in currencies other than GBP are for guidance only. The actual rate will be that used by the credit card company at the time of billing.
TAXES AND DUTIES - UK orders are subject to VAT. International orders will not include VAT but local taxes and duties will be payable to the shipping agent prior to delivery.
DESPATCH TIMES – We endeavour to process orders within 1 to 2 working days. We can not guarantee same-day despatch although if your requirement is urgent please do contact us and, provided all items are available, we will endeavour to process as soon as possible and you have the option to upgrade to one of the premium delivery options listed below.
STOCK LEVELS – We carry exceptionally high levels of stock however inevitably there are occasions that an item may be unavailable. We will contact you with the expected lead time giving you the choice of a partial delivery if appropriate and the option to either cancel the unavailable item or receive a follow-on shipment as soon as new stock arrives.
U.K. SHIPPING - Items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. Items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.
Our new EU All-Inclusive Service simplifies the process of ordering from outside the UK by covering all the extra costs and paperwork typically involved in international shipping and is available to all private (non-business) customers.
What’s included in the service:
The value of the order will determine which of the following shipping solutions apply:
IOSS (Import One Stop Shop) All-Inclusive Shipping*:
All orders under €150 (excluding VAT and shipping) will now use the IOSS scheme and include EU VAT. This is the most economical solution ensuring a fast tracked customs process with no hidden charges.
EU DDP (Delivered Duty Paid) Service
All orders over €150 (excluding VAT and shipping) will be offered the DDP service providing a convenient, hassle-free solution for larger shipments to the EU.
Goods exported from UK to EU above 150 Euros are subject to customs duties and handling charges in addition to VAT. These additional charges are now calculated at the checkout stage and no further fees will be due prior to delivery.
Please note that if your order includes backorder or special order items, it will be held until the full order is ready for shipment.
Opt Out
The IOSS service is mandatory however if you would prefer a larger (above €150) order to be sent without prepaying taxes and fees please select the ‘Business’ option and your order will be sent out DAP (Delivered At Place). Customs duties, VAT and administration charges will be due prior to delivery and paid directly to the shipping agent.
*Please note the IOSS scheme is unfortunately not available for customers in the following EU regions:
Gibralta, Mount Athos, the Canary Islands, Faroe Islands, the Åland Islands, Greenland, Campione d'Italia, the Italian waters of Lake Lugano, the Island of Heligoland, the territory of Büsingen, Mount Athos, Ceuta, Melilla, Livigno, Antilles, San-Marino, Andorra, Vatican City and the French territories of Guadeloupe, French Guiana, Martinique, Réunion, Saint-Barthélemy, Saint-Martin, Mayotte.
